Privacy Policy

We collect personal information that you provide directly to us and information that is collected automatically when you visit our website or interact with our services. The categories of personal information we collect include:

• Identifiers. Name, postal address, email address, telephone number, and similar contact identifiers.
• Property information. Address, property type, ownership status, and information related to potential solar, battery storage, or energy projects.
• Commercial information. Records of services requested or purchased, project history, and consultation notes.
• Internet or network activity. Browsing and interaction information collected through cookies, pixels, and similar technologies, including pages viewed, referring URLs, IP address, browser type, and time on site.
• Inferences. Inferences drawn from any of the above to create a profile reflecting preferences and characteristics relevant to a potential project.
• Communications. The content of inquiries, email correspondence, voicemails, SMS messages, and form submissions you send to us.

We do not knowingly collect personal information from anyone under the age of sixteen.

• Website forms. When you complete a consultation request, inquiry form, newsletter signup, or other form on our website.
• Cookies and analytics. We use first party and limited third party cookies, web beacons, and similar technologies to operate and analyze the performance of our website. Our analytics providers may include Google Analytics. You can control cookies through your browser settings.
• Advertising technologies. We may use limited advertising and conversion measurement technologies to evaluate the performance of marketing campaigns. We do not sell personal information for cross context behavioral advertising.
• Email communications. When you subscribe to our newsletter or correspond with us by email.
• Phone and SMS communications. When you call us or, where you have provided express written consent, when we exchange SMS messages with you regarding your inquiry, project, or service. Standard message and data rates may apply. Reply STOP to opt out of SMS communications at any time.
• Solar consultation requests and lead forms. When you submit a request for a solar or energy storage consultation through our website or a partner platform.

• To respond to inquiries and consultation requests.
• To design, schedule, deliver, and service solar and energy storage projects.
• To communicate with you about your project, service, or inquiry by phone, email, or SMS where consented.
• To send newsletters, educational content, and project updates where you have subscribed.
• To operate, maintain, and improve our website and services.
• To comply with legal obligations, enforce our terms, and protect our rights, property, and the safety of others.
• To detect, prevent, and respond to fraud, abuse, security incidents, and illegal activity.

We do not sell personal information, and we do not share personal information for cross context behavioral advertising as defined by the CPRA. We may disclose personal information to:

• Service providers. Vendors who help us operate our business and website, including hosting, analytics, email delivery, customer relationship management, permitting administration, and professional advisors. Service providers are contractually bound to use personal information only for the purposes for which it was disclosed.
• Legal and safety. Government authorities, law enforcement, or other third parties when required to comply with law or legal process, to enforce our terms, or to protect our rights, property, or safety.
• Business transfers. A successor entity in connection with a merger, acquisition, financing, or sale of all or part of our business.

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to know. The right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collection, and the categories of third parties with whom we share it.
• Right to delete. The right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to correct. The right to request correction of inaccurate personal information.
• Right to opt out. The right to opt out of the sale or sharing of personal information. As stated above, we do not sell or share personal information for cross context behavioral advertising.
• Right to limit use of sensitive information. The right to limit our use and disclosure of sensitive personal information to purposes necessary to provide our services.
• Right to non discrimination. The right not to receive discriminatory treatment for exercising your privacy rights.

To submit a data access, deletion, or correction request, or to exercise any other right described above, please contact us:

• Email: [email protected]
• Telephone: (310) 376 8740

We will verify your request by confirming information already on file or, where appropriate, by requesting additional identifying information. Authorized agents may submit requests on your behalf with appropriate written authorization. We will respond within the time periods required by California law, generally forty five days from receipt of a verifiable request.

By providing your telephone number and selecting the applicable consent option on a form, or by replying to a solicitation message, you expressly consent to receive communications from Xero Solar by telephone call, text message (SMS), or voicemail regarding your inquiry or project. Calls and messages may be sent using an automated telephone dialing system. Consent is not a condition of any purchase. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message. You may opt out of phone communications by telling us during a call or by emailing [email protected].

We use cookies, pixels, and similar technologies to operate the website, remember preferences, measure traffic and performance, and evaluate the effectiveness of our marketing. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Some features of the website may not function properly without cookies.

We honor Global Privacy Control (GPC) signals where required by California law as a valid request to opt out of the sale or sharing of personal information.

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption in transit, access controls, vendor due diligence, and ongoing monitoring. No method of transmission over the Internet or method of electronic storage is one hundred percent secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including ongoing service of installed systems, warranty administration, legal and tax recordkeeping, and dispute resolution. Retention periods vary by category of information and by legal obligation.

Our website and services are not directed to children under sixteen. We do not knowingly collect personal information from children under sixteen. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Xero Solar
Email: [email protected]
Telephone: (310) 376 8740